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Downtown VS. Westside Customer Service

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A reader over at Eater LA wonders why customer service sucks downtown. "From Starbucks and the Coffee Bean to the new Ralph’s, the employees seem to be less customer oriented...Do they pay less than the Westside? Is the talent pool that shallow? Or, is it just me?" Per the usual blog reaction, he's getting chided. One commenter says it's not the geographic location, but the chain. [Eater LA]